Build a consistent sales model and safeguard your venue's know-how
Get more than just software – receive a ready-made Sales Department Operating Procedure, tailored to your business. HI Sales Blueprint is a dedicated strategy and a complete Book of Standards covering the entire process of active selling, inquiry handling and the delivery of events, vouchers and corporate contracts.
Make quality independent of staff turnover and build your organization on solid foundations.
High quality is no accident –
it is a designed and documented process
Inconsistent proposals, communication noise between departments and paralysis when onboarding new salespeople are challenges that cost the HoReCa industry hundreds of thousands every year.
The solution is HI Sales Blueprint – a premium implementation and advisory service that culminates in handing you a custom document: the Sales Department Operating Procedure. We combine our IT tools with hands-on consulting to create your new "Sales Bible", which will raise your team's skills, bring order to your CRM database and translate into higher profitability.
How we build the standard at your venue
Our service is a complete transformation – from the audit, through creating the documentation, to embedding new habits.
Audit and standardization procedure
We start with an in-depth analysis of the processes at your venue or across your entire chain. On that basis we create a concrete, tangible document: the Sales Department Standardization Procedure. It is a detailed handbook that becomes the formal property and knowledge base of your venue. It guarantees operational stability, even when the entire team changes.
System reconfiguration and security architecture
We adapt the IT environment to the new Procedure. We define precise permission groups for individual departments – reception, sales and head office – and put in place a binding GDPR policy and a consistent reporting system for management.
Hands-on workshops and 3 months of supervision
Even the best procedure will not work without people's commitment. We run intensive workshops for your teams, showing them how to work with the new Book of Standards and the CRM system. For 3 months after implementation we monitor the sales department's work, making sure the procedures are followed and the new habits are firmly embedded.
What does your business gain?
A well-organized process delivers tangible results in the sales department's day-to-day work:
Know-how secured in a single document
A written Operating Procedure means sales knowledge stays in the company instead of leaving with a departing employee.
Lightning-fast onboarding
New employees receive a ready-made manual and know from day one how to prepare proposals and process inquiries according to your standard.
Seamless flow of information
No more noise between hotels and head office, or between sales and the kitchen. Everyone works to the same rules and with up-to-date data.
Consistent reporting and profitability
Full process transparency based on clear guidelines enables management to make fast, well-informed decisions.
What venues say
What standardization looks like from the perspective of people who run MICE sales:
For me, MICE standardization is above all a way to bring order to the sales and customer service process across the whole organization. The point is not for every hotel to operate identically, but for the client – whichever venue they are talking to – to receive the same level of quality, responsiveness and professionalism.
At Autodrom Jastrząb, Horeca Idea standardization gives us full control over the MICE process, from acquiring the client and first contact, through proposals, to delivering the event. All arrangements, tasks and relationship history are in one place, so we manage sales and event organization more efficiently.
Who is this service for?
A scalable solution for ambitious HoReCa businesses:
Independent venues and hotels
Looking to professionalize, shorten training time for new employees and build their first truly professional sales structures.
Hotel chains and restaurant groups
Needing to unite multiple venues under a shared Book of Standards, smooth coordination with the Central Sales Department and top-level permission management.
Safeguard your venue's know-how and reach the highest operational level
Investing in HI Sales Blueprint and your own Sales Procedure pays for itself from the first new hire and the first event saved from an error.