One system,
complete control
A comprehensive solution for managing sales at your venue — core system modules and optional add-ons to choose from.
CRM
Your reliable sales assistant in the HoReCa industry
Build relationships that drive profit. Discover a reliable CRM designed specifically for the MICE industry. Gather a complete contact history, automate everyday tasks, regain control over the process and close sales effectively.
Why sales teams choose HI CRM
Turn scattered information into an organized process
and gain full control over every stage of your interactions with customers.
Know your customers better
Don't lose valuable data. HI CRM gathers complete, historical knowledge of your relationship with every customer in one place. You'll recognize their preferences in no time.
Gain full control over the process
No more forgotten follow-ups. Automatic system notifications help your team plan every action and deliver it on time. HI CRM keeps your sales pipeline in order.
Get to information faster
Secure online storage. All documents, customer files and details of past events are always at your fingertips – wherever you work from.
Stay on top of every project and task
No more lost threads and sticky notes on your monitor. HI CRM turns dozens of topics and emails into structured projects, and everyday duties into a clear to-do list.
Automate your sales process based on activities
The sales pipeline builds itself in the background from the actions you take. Salespeople don't have to remember to move stages manually – the system automatically advances each sales opportunity and keeps track of the next steps.
Energize your sales and your team
Measure the effectiveness of your sales activities. Clear analysis and reports let you set new goals, motivate your team and continuously raise the quality of service.
Features that save your time every day
Automate repetitive tasks and win back valuable hours,
which you can now spend on building profitable relationships.
Personalized dashboard
Start your working day with the full picture and a clear plan of action. The interactive start panel gathers the most important information in one place. Right after logging in you see today's tasks, scheduled customer meetings, urgent follow-ups and a quick overview of your sales targets (KPIs). Configure the widgets the way you like and keep what matters most always in view – without wasting time clicking through tabs.
PRO customer database with GUS integration
A VAT ID is all it takes for the system to automatically fill in company data from GUS. Precise sorting and flexible classification of your database – from companies to event agencies.
Interaction history "at a glance"
Intuitive summaries allow a quick and detailed analysis of historical data and guest preferences.
Intuitive kanban view
Manage your sales process in a completely visual way. The kanban board lets you see at a glance what stage each task is at. Move opportunities between columns with a single mouse movement (drag & drop), identify bottlenecks in the pipeline and check the total value of inquiries at every stage.
Sales activity calendar
Plan the next stages of the sales process efficiently and measure the effectiveness of proactive activities. An excellent tool for hybrid and remote teams.
Advanced yet simple reporting
Get a precise assessment of profitability in the MICE segment and measure the performance of individual salespeople with a single click.
Nothing can replace direct contact with the customer and relationships built on trust. HI CRM gives us the back-office support that keeps our salespeople's minds clear so they can focus on what they do best – selling.
Stop wasting time on paperwork.
Start selling more
See for yourself how HI CRM will optimize the work of your sales department.
Book a free online demoEvent
From a stunning proposal to flawless delivery
Turn complex logistics into a smooth, automated process. Discover the HI Event module, where you can create a proposal that outclasses the competition in no time, generate all the necessary contracts and run every stage of the event stress-free. All in one place.
Why sales and operations teams
choose HI Event
Take the customer from the first quote to the final settlement,
without losing a single detail along the way.
Proposals that win sales
Our customers' favorite feature. Impress your clients with speed and professionalism. Create visually stunning, detailed proposals in just a few minutes, boosting conversion and outclassing the competition from the start.
No more retyping documents by hand
Proposal accepted? The system automatically generates the contract and pro forma invoice for you, eliminating the risk of human error and saving hours of work.
Taming chaos with schedules
Turn the client's vision into a solid plan. Create precise operational schedules so everyone knows what to do and when.
Always up-to-date internal specifications
Automatic distribution of information ensures that the kitchen, technicians and service staff always work from the latest function sheets – forget misunderstandings.
The full picture after the event
Customer service doesn't end with the event. Collect key information, notes and settlements after delivery in one system, so you can act even more efficiently on the next inquiry.
Features that save your time every day
Tools created by hoteliers for hoteliers –
speed up sales and automate logistics.
MICE proposal wizard
An intuitive tool for building compelling proposals from ready-made templates, packages and price lists (coffee breaks, event spaces, accommodation). Surprisingly easy to use, remarkably effective at selling.
Contract and pro forma generator
One click is all it takes to turn an accepted quote into a contract ready for signature and to generate a pro forma invoice. The paperwork takes care of itself.
Events calendar
Check available dates instantly and book spaces quickly. No more risk of overbooking – hold the space for the client during the very first conversation.
Event calendar
An interactive daily view showing all the events taking place. One glance is enough for the whole team to know what is happening, where and when at the venue.
Event list and kanban view
Manage events stress-free. Track implementations in a traditional list or move events between stages on a kanban board with intuitive drag & drop.
Agendas and operational schedules
Plan events down to the minute. Combine individual elements (food service, breaks, space arrangements) into clear timelines for coordinators.
Settlement module
Close the event budget in no time. The system automatically collects the actual consumption of services and lets you issue an error-free final invoice in moments.
Event cost and profitability control
Track implementation costs in real time and verify the actual profitability of every event. The system automatically compares revenue with spending on catering, subcontractors and staff, giving you a clear answer as to whether the event delivered the expected profit.
Wrap-up and customer satisfaction
A place for a post-event customer satisfaction survey (NPS), operational notes (for example, "client is vegetarian", "extra power phase needed on stage") and a profitability analysis of the completed event.
With HI Event, creating a beautiful proposal literally takes a moment, and it's the proposals that win us contracts. The fact that with one click we turn it into a contract and a detailed schedule for the kitchen is an absolute game-changer for our team.
Stop wasting time retyping data.
Start winning and delivering events flawlessly
See for yourself why MICE teams value our proposal wizard and logistics tools so highly.
Book a free online demoManagement
The strategic command center for your business
Make sound decisions based on hard data, not intuition. Discover the HI Management module, which gathers the key indicators from across your venue in one place. Gain full insight into budget, team performance and strategy to maximize profit with confidence.
Why directors and managers
choose HI Management
Take full control of finances, your team and data security, and forget about scattered spreadsheets.
Hard data in real time
The system continuously aggregates sales and implementation data, giving you an instant view of your venue's financial health without waiting for month-end reports.
Scaling profits with confidence
Identify which services, packages or customer segments (MICE, corporate, individual) deliver the highest margins. Base your pricing strategy on facts.
Data security and confidentiality
Decide which information individual employees can access. Ensure full protection of sensitive financial data, margin levels and your strategic customer database.
Effective team motivation
Manage your people's work transparently. Set clear sales targets (KPIs), monitor progress on an ongoing basis and build engagement.
Spotting "bottlenecks" instantly
See at which stage of the sales pipeline you are losing customers or why specific inquiries are being rejected, before a small problem turns into a big loss.
Forecasting that gives you peace of mind
Analyze contracted events, sales opportunities and historical trends to forecast occupancy and revenue for the upcoming months and quarters with high precision.
Features that give you an edge every day
Advanced analytics and control presented in a simple, visual way – designed specifically for HoReCa management teams.
Manager dashboard
An interactive panel with a 360-degree view. Configure key widgets and keep the most important metrics (revenue, number of open opportunities, conversions) always in sight.
Permission and access management
Precisely define roles and access levels for every position (salesperson, coordinator, reception, management). Control rights to edit, view and export the database.
Financial and sales reporting
Generate clear reports with one click. Filter data by salesperson, department, event type or period to get a precise answer to every business question.
Goal and KPI management
Set and track individual and team targets (such as value of signed contracts, number of proposals sent, margins achieved).
Pipeline and loss-reason analysis
Follow the complete life cycle of an inquiry. The system requires reasons for lost deals (for example, "price too high", "date unavailable"), delivering invaluable market insight.
Weekly reports and data quality control
Receive a ready-made package of key management summaries straight to your inbox every week. The system automatically checks the hygiene and consistency of the database and delivers an information digest for management, ensuring fully reliable analytics.
Activity reports
Verify your team's performance in a remote or hybrid model. Check statistics on calls made, emails sent, meetings held and proposals generated.
As a venue director, I need to be sure that data on margins and commissions is secure and that the team works on consistent indicators. HI Management gives me instant insight into results, full control over permissions and clear forecasts for the coming quarters.
Win back time, full control and data security.
Start managing your venue based on hard facts
See for yourself how HI Management will make key decisions and scaling profits easier for you.
Book a free online demoVoucher
Full control, automatic record-keeping and voucher settlement at your venue
Forget chaotic Excel spreadsheets, lost vouchers and accounting errors. Discover the HI Voucher module – a native tool within the Horeca Idea system that streamlines issuing vouchers with QR code verification and error-free settlement of vouchers at a single venue and across a hotel chain.
Why sales, reception and accounting teams choose HI Voucher
Bring perfect order to the circulation of vouchers, tighten up your finances and gain 100% control over vouchers redeemed across the entire chain.
Watertight finances and zero errors
Eliminate the risk of fraud, reuse of the same voucher or redemption of unpaid documents thanks to unique numbering and QR codes.
Up to 75% savings on staff time
Automatic voucher printout generators (PDF), notifications and efficient status management free your team from tedious bureaucracy.
No abuse and full control across the chain
Efficiently manage the flow of vouchers between venues in the chain and automate mutual settlements with debit notes.
Consistent CRM database and customer history
Every voucher issued automatically builds the buyer's profile in the CRM, recording their preferences, transaction history (LTV) and GDPR consents.
Hassle-free tax settlements (SPV / MPV)
Precisely classify vouchers as service-specific or monetary, correctly splitting VAT rates (8%, 23%) at the time the service is provided.
Features that save your time and tighten up your finances
A comprehensive set of operational, analytical and sales tools designed specifically for the HoReCa industry.
Automatic PDF and QR code generator
Create vouchers with a professional design and a QR code for instant scanning at reception or in the spa, with no need for paper printing.
Real-time status verifier
Track the voucher life cycle – from unpaid, through unredeemed and in redemption, to redeemed, expired or canceled – with automatic blocking of reuse.
B2B proposal and sales module
Prepare bulk voucher packages for companies (such as employee benefit funds), manage your sales pipeline and analyze the reasons for lost leads.
Expiration alerts and monitoring
The system automatically notifies you of upcoming voucher expiration dates, allowing you to issue accounting notes and contact the customer on time.
Inter-venue settlements and specifications
Generate redemption specifications and automate internal settlements between the issuing venue and the one providing the service.
Advanced system reports
Generate reports on redemptions, issued documents, service specifications and expired vouchers for the accounting department.
User permission management
Assign precise roles for reception, sales and accounting with a full record of action history (system logs).
HI Voucher is the best tool for bringing order and clarity to voucher records. It gives full control thanks to excellent reports. What's more – and very important to us – it lets us issue vouchers with a QR code, so we're even more ECO!
Bring order to voucher circulation
and eliminate accounting errors at your property
See for yourself how HI Voucher will streamline record-keeping, speed up redemption and give you full control over settlements.
Book a free online demoCorpo
Automate service for business clients and win corporate contracts
Turn the complex process of negotiating corporate rates and long-term stays into an organized, profitable source of stable revenue. Discover the HI Corpo module, which speeds up proposals, automates contract creation, streamlines long-term rental management and precisely monitors the fulfillment of contracted volumes at your venue.
Why corporate sales teams
choose HI Corpo
Gain full control over the business market, eliminate chaos in contracts and save time on preparing documentation.
Up to 75% staff time savings
Automated contract, proposal and notification generators free salespeople from bureaucracy, letting them focus on building B2B relationships.
Comprehensive long-term rental management
Efficiently manage contracts for long business stays, recurring billing and dedicated rates for companies and residents.
Fast, professional B2B proposals
Prepare personalized corporate rate proposals with a modern design, standing out from the competition from the very first contact.
Full monitoring of contract fulfillment
Track the utilization of contracted room nights and services on an ongoing basis, monitor cancellations and respond to volume shortfalls.
All B2B data in one place
Combine contact history, negotiated rates, decision-makers and past arrangements in a central company profile.
Security and tracking of expiration dates
The system keeps an eye on the corporate contract calendar and automatically reminds you when rate agreements are about to expire.
Features that save your time every day
A full set of tools designed specifically for Corporate Sales Managers and Sales Directors in the HoReCa industry.
Long-term rental module
Creating contracts for long stays, automating recurring billing schedules and clearly recording terms for regular guests.
Corporate proposal wizard
Create attractive, clear corporate rate proposals and dedicated business packages from ready-made price lists in just moments.
Contract and annex generator
Turn accepted commercial terms into ready, formally correct corporate contracts without having to retype data manually.
Contract database and company profile
Store complete data on companies, corporations and agencies – along with a list of assigned discounts, preferences and contact persons.
Fulfillment and cancellation monitoring
Monitor the fulfillment of contractual commitments, the number of room nights delivered and cancellation statistics in real time.
Proposal alerts and notifications
Receive automatic reminders to follow up with a client and about expiring annual contracts.
B2B segment performance reporting
Generate clear reports on revenue generated by each company, compare account profitability and evaluate the work of salespeople.
Thanks to HI Corpo, we have cut the time it takes to prepare corporate contracts and proposals by three quarters. We finally have full clarity on which companies meet their declared volumes, and automatic reminders make sure we never miss the moment to renegotiate rates for the following year.
Automate corporate sales
and build lasting B2B relationships
See for yourself how HI Corpo will boost the efficiency of your sales department and tighten up contract fulfillment.
Book a free online demoComm
Centralized inquiries and automated communication in one place
Turn the chaos of a shared inbox and scattered forms into an organized sales pipeline. Discover the HI Comm module, which automatically collects inquiries from all sales channels, assigns them to specific salespeople and ensures smooth communication with the customer and within the team.
Why sales teams choose HI Comm
Take 100% control over inquiries from the market, eliminate duplicated work in the shared inbox and never lose a lead.
Multi-channel inquiry capture
The system automatically captures and aggregates inquiries coming in from website forms, direct emails, industry portals and landing pages, turning them into sales opportunities.
No more chaos in the shared inbox
Clear distribution of incoming mail, for example, to addresses such as contact@ or conferences@. Assign emails to specific salespeople, avoiding situations where two people reply to the same inquiry or an email goes unanswered.
Automated notifications and reminders
The system itself sends deposit payment reminders, booking confirmations or post-event review requests, freeing up your team's time.
Security and full history in the CRM
All correspondence is linked directly to the customer and event profile. A colleague can take over the thread immediately when the salesperson is on vacation.
Smooth flow of information across the venue
Automatic internal alerts instantly inform catering, reception or technicians about changes agreed with the client.
Features that save your time every day
An intelligent communication compass built to manage the stream of inquiries in the HoReCa industry.
Shared inbox and task assignment
An inbox panel for assigning incoming emails to specific account managers, setting priorities and seeing who is currently working on a given thread.
Sales channel aggregator
Automatic capture and registration of inquiries from external sources (contact forms, emails, sales widgets) and instant creation of inquiry cards in the system.
Central customer thread
Full email integration. Every incoming and outgoing email is automatically linked to the customer card in the CRM and to the specific MICE inquiry or booking.
Internal team notifications
Automatic email alerts sent to specific departments (kitchen, service, technicians) when a proposal is accepted or the schedule changes.
Thanks to HI Comm, the chaos in our shared mailbox is gone – we finally know exactly who is responsible for each lead. The fact that inquiries from our website forms go straight into the system and are automatically assigned to salespeople has halved our response time.
Bring order to your communication
and stop losing inquiries from the market
See for yourself how HI Comm collects inquiries from all channels and assigns them to the right account managers.
Book a free online demoInquiry
Turn website visitors into precise inquiries and automatically assign leads to account managers 24/7
Don't lose valuable inquiries because of complicated forms or missing key information. Discover the HI Inquiry module – an interactive configurator for your website that lets customers put together a MICE inquiry, while the system immediately assigns the lead to a dedicated salesperson at your venue.
Why sales teams choose HI Inquiry
Turn casual visitors into well-defined sales opportunities and pass them on to the right account managers instantly.
Automatic lead assignment to an account manager
A website inquiry doesn't sit in a general inbox. The system immediately assigns the lead to a specific salesperson according to defined rules (such as region, event type or person on duty) and sends them a notification.
Precise inquiries with no missing data
No more vague emails saying "please quote for 50 people". The customer specifies the date, preferred space arrangement, needed equipment, menu and number of room nights right away.
Capturing MICE inquiries around the clock
Collect quote requests for events and conferences 24 hours a day, 7 days a week – even after your sales team has finished work.
Instant website conversion
An intuitive, visual process guides the customer step by step, significantly increasing the share of visitors who submit an inquiry from your website.
Proposal preparation time cut in half
With a complete set of requirements from the start and a clear assignment, the dedicated account manager will generate and send a personalized proposal just moments after the inquiry arrives.
Features that save your time every day
A modern, flexible lead compass designed specifically for capturing and efficiently distributing inquiries about business and private events.
Automatic lead distribution and assignment
Incoming inquiries are automatically routed to the right account manager or the salesperson on duty, with the sales opportunity recorded directly in the CRM.
Interactive event configurator
A user-friendly website widget that lets customers put together a conference, banquet or wedding themselves in a few simple steps.
Dynamic space arrangement selection
The customer enters the number of participants and the type of meeting (theater, U-shape, banquet), and the system suggests suitable spaces and configurations.
Personalization and visual consistency
Full integration with the current design of your website – match the widget's colors, buttons and fonts to your venue's visual identity.
Automatic confirmation with account manager details
An inquiry summary is sent to the customer immediately, including the name and direct contact details of the assigned account manager.
Implementing HI Inquiry on our website completely changed the quality of our MICE inquiries. Instead of generic emails, we receive complete event specifications, and the system immediately assigns the lead to the right account manager. Our salespeople reply with a ready proposal from the system within minutes!
Increase the number of MICE inquiries from your website
and automatically assign them to dedicated account managers
See for yourself how HI Inquiry turns your website visitors into committed customers.
Book a free online demoTable
Precise management of tables, lounges and restaurant space reservations
Eliminate the chaos of paper schedules and optimize the use of space at your property. Discover the HI Table module, which supports real-time management of tables and dedicated area reservations, giving you full control over space occupancy, guest service and reporting for accounting.
Why restaurant managers and service teams
choose HI Table
Take full control over restaurant occupancy, shorten reservation handling time and look after your regular guests.
Maximum profit from every table and lounge
Easy real-time overview and management of seat availability helps eliminate empty tables and optimize turnover at peak times.
Instant service and status overview
Reception and restaurant staff check availability, take reservations and assign the right table in seconds thanks to intuitive filters.
Complete guest history and preferences
Attach detailed notes, dietary preferences or special requests to reservations, guaranteeing regular customers the highest standard of service.
Convenient management of lounges and VIP areas
Easily organize reservations for lounges, separate spaces and larger group bookings based on digital floor plans.
Organized finances and reports
Automatically generated reports for operations and accounting let you analyze revenue precisely and settle sales of restaurant space.
Features that save your time every day
A set of tools designed for efficient management of table and area reservations in food service.
Table reservation management
Quick creation of reservations, status management, adding instructions for staff and assigning tables using quick-selection filters.
Lounge and designated areas handling
Creating and managing reservations for specific seats, chairs and restaurant lounges based on uploaded floor plans, with a status-based sales process.
Automatic availability schedule
The system prepares and updates reservation schedules on its own, preventing overlaps and giving instant insight into occupancy.
Operational and accounting reporting
Generating clear reports for managers and the accounting department, making it easier to settle sales accurately and analyze restaurant profitability.
Instead of an illegible reservation book, we finally have a digital schedule that has eliminated mix-ups at the tables. HI Table lets us assign guests to the right booths instantly, and accounting receives ready-made sales reports without any manual counting.
Increase restaurant occupancy
and optimize table sales
See for yourself how HI Table will streamline reservation management at your venue.
Book a free online demoAI
An intelligent sales and analytics assistant for the HoReCa industry
Bring your property into the era of digital transformation with artificial intelligence built for the MICE industry. Discover the HI AI module, which automatically gathers information about customers, suggests the best next moves to salespeople in the sales process and analyzes business indicators, recommending next steps to management.
Why sales teams and management
choose HI AI
Win back your team's time, eliminate manual data entry and make sound decisions based on intelligent analytics.
A CRM database completed effortlessly
AI automatically gathers and aggregates key customer information, creating complete, valuable profiles without the need to type in data manually.
Precise sales guidance
Account managers receive real-time tips on how to conduct the conversation, which arguments to use and what actions to take to close the deal.
Predictive analytics and recommendations
The system continuously evaluates key indicators (KPIs), analyzes performance and automatically suggests optimal strategic steps to managers.
Higher data quality and hygiene
Artificial intelligence keeps the CRM database consistent – it catches errors, corrects data and organizes the relationship history.
Ready for the future
The module will soon receive full automation of MICE proposal building and hands-free processing of email inquiries.
Features that give you an edge every day
Intelligent tools supporting salespeople and management at every stage of working with the customer.
Customer profile auto-completion
Automatic capture of data from correspondence and external sources, and instant data population of the customer card in the CRM.
Sales guidance
Specific recommendations for inquiry owners on when and how to contact the customer to increase the chance of success.
Indicator analyst and action suggestions
The system continuously analyzes the venue's sales metrics and generates recommendations on next business steps for management.
Data quality optimizer
Detecting typos, removing duplicates and automatically categorizing customers by their purchasing potential.
Automatic MICE proposal builder
Automatically turning an inquiry into a personalized proposal ready to send in seconds.
Autonomous inquiry handling
Independent interpretation of incoming emails and preparation of draft replies for salespeople.
Bring your venue into the era of artificial intelligence
and gain a sales advantage
See for yourself how HI AI will automate customer data collection and suggest the best business decisions.
Book a free online demoAdditional modules
Tailor the system to the specifics of your venue — every module integrates seamlessly with the rest of the HI ecosystem.
Integra
Connect Horeca Idea with external software at your venue. The module enables automatic data exchange with PMS, POS and ERP systems, eliminating manual retyping and guaranteeing full financial consistency.
- Automatic data flow Direct transfer of bookings, invoices and customer data without manual typing.
- Connectivity with PMS, POS and ERP Seamless cooperation between Horeca Idea and your front-office, food service and accounting software.
- Access to the integration library Purchasing a single module opens up the possibility of connecting the system with your current IT infrastructure.
Mobile
Manage sales, your calendar and events from anywhere in the world. The module gives your team full access to key Horeca Idea features on smartphones and tablets – without having to be at a desk.
- Convenient access on the go Instant overview of the customer database, event status and task list straight from your phone.
- Real-time notifications Instant alerts about new MICE inquiries, schedule changes and urgent arrangements.
- Freedom to work for the whole team A solution for salespeople at meetings, managers on the move and coordinators working in the event room.
Brief
Replace chaotic email exchanges with one clear, digital briefing card. The module lets you create a dedicated online questionnaire in which the client fills in the key details of the event – from menu options and dietary preferences to service times and technical requirements.
- All arrangements, no lost threads The client answers prepared questions in a dedicated online panel, eliminating the risk of overlooking any details.
- Time savings for salespeople No more repeated follow-up calls or emails about small organizational details.
- Data instantly entered into the system Answers automatically feed into the Event Operation Sheet, giving the kitchen, service staff and technicians insight into the current requirements.